starter kit

Hi Tilly,

Thank you for taking the time to share your feedback, and we’re really sorry your frother didn’t work as it should. That’s really disappointing, and not the experience we want anyone to have.

We’d love to send you a new frother, and we’ve already messaged you privately to arrange this. The frothers can be a little tricky to get the batteries into, as there’s a bit of a knack to it.

We’d also like to offer some context around our costs and product so you can better understand where the value comes from. We source our cacao through social enterprises and intentionally pay a high farm-gate price, so that farmers and everyone along the supply chain are paid fairly. We’re also certified organic, which involves strict production standards and certification costs, but means you’re getting a product free from synthetic chemicals and produced with care for the environment. Our cacao isn’t a powder: we keep the natural fat intact, so it’s less processed, more nutritionally complete and closer to its whole-food form.

There’s also currently a global cacao shortage, which has significantly impacted pricing across the industry and increased raw material costs worldwide.

The bag in your kit is 200g, which makes 10 servings. We chose this size for our starter kit so that people new to cacao can try it and see if they enjoy it before committing to a larger bag.

Thank you again for your honest feedback. We hope we can make this right for you.